Business Performance Management
From CEO to line worker, pressure to perform is a way of life in business. Key to high performance is setting clear objectives, measuring outcomes and rewarding exceptional performance. Successful leaders have long known that what gets measured gets improved.
Beyond the lack of measurable objectives, a common barrier to measuring performance is the absence of visibility into key operational metrics (e.g. order-turn or client-churn). Business performance management (BPM) is a process bringing these metrics to the forefront and enabling immediate action from your team.
onDemand delivers performance management solutions that make your customers, employees, shareholders and competitors stand up and take notice. From order delivery time to product line profitability, inventory turn to claims turn-around, performance management drives home service and operational results in a way that drives positive change.
Business Intelligence
Business intelligence is the powerful engine that satisfies the heavy analytical requirements of a performance management solution. In addition, BI solutions offer a wide array of analytical and reporting information that competitive companies rely upon to make insightful operational and strategic decisions.
onDemand’s BI experts quickly sift through the morass of data noise and deliver crystal clear information solutions that drive your business toward its objectives. Our key performance management and business intelligence service offerings include the following.
Performance Management Planning
Leveraging your business strategy blueprint (see Business/IT Strategy), our consultants help you develop a performance management plan that drives the business toward its short and long-range goals. The plan entails strategy-aligned performance metrics, and enable proactive steps toward the achievement of your business plan.
Successful performance management plans keep your company on track to improve key operational functions (e.g. order management or service delivery), strategic milestones (e.g. market share or profitability) or financial performance (e.g. ROE or ROA). The performance plan sets your company on track for unprecedented results.
Business Intelligence Design
An old adage tells us that if we don’t know where we are going, any road will take us there. The adage holds in business intelligence projects as proper design (project, information and interface) provides an important roadmap to solutions that deliver anticipated benefits. Far too many companies feel their way along, relying on trial and error as a guide. These projects often end up as all too familiar, expensive IT failures.
onDemand’s team of skilled BI professionals creates comprehensive designs entailing all aspects of BI delivery from data modeling, to data acquisition, to user interface and deliver working prototypes in your choice of technology platforms.
Business Intelligence & Performance Management Implementation
When your key business people anticipate their improved empowerment with action-oriented information, time is of the essence. onDemand assists you in getting your new business intelligence system in-place and productive in record time. Several key implementation services include:
- Physical data model design
- Data mart/cube development
- Front-end development
- Web/intranet/extranet deployment
- Project management and oversight
- IT team training
Analytical Applications
The acceptance of analytic capabilities has spawned an entire genre of “turn-key” applications and pre-package functions that minimize internal development effort. These solutions reduce the amount of custom construction, yet still require a concerted integration and roll-out effort to become fully functional.
onDemand’s Analytic Application service provides the implementation and integration expertise required to fully deploy specialized solutions such as customer relationship management (CRM) and sales force automation (SFA). Key services include:
- Requirements analysis
- Solution evaluation
- Business process development/enhancement
- System Implementation
- System & data conversion
- Web/wireless self-service
